FAQs

To get in touch, refer to contact page.

The reservation fee becomes part of the payment you will have made for your house when you legally complete. If you change your mind and decide not to buy the house, then depending how far into the process we are, reasonable costs will be deducted and the remainder will be refunded to you. Please note that in some cases this could be the whole amount. 

Exchange of contracts is the point at which we are both legally bound, you to buy the home and we to complete it and hand it over to you.

This is the date that your solicitors complete all the legal work and transfer your payment for the house to our solicitors. It is the day you become the legal owners of your new home!

Usually this process takes between 4 – 6 weeks and it takes so long, as this is when all the legal and financial aspects of your purchase are being done. Every aspect of your legal purchase is being checked for you.

Sometimes when you a buy a new home you will need to exchange contracts before it is actually built. When this is the case, you will be given an anticipated date of completion and a “longstop date” the anticipated date is our best estimate of the date you will move in even though the house is still being built. The long stop date, is the very last date, we, as the builder have to finish the home before you may cancel the agreement and your purchase. NOTICE TO COMPLETE is a way that we will formally confirm your move in date and is usually 7-10 days after the house is completely finished.

If you have been living in your new home for less than 2 years then you should contact our customer care team by email: customercare@fairgrove.co.uk or telephone 0115 9446700