A brand new home should be an exciting and rewarding experience for you and all your family. Whatever your budget, we will work with you to try and accommodate your requirements, ensuring that ‘personal touch’ so that you move into a home designed just for you.

We aim to make the process as smooth and stress-free as possible and here’s our ‘Customer Service Pledge’ so you know exactly what to expect from us.

Providing you with choice
We will guide you through the choices available to you and give you advice based on our experience and product knowledge.

Keeping you informed
Whilst your new home is being built we will regularly keep you informed of the progress.

Keeping you safe
When you visit our developments, it is important to us that you are kept safe. We will ensure you are accompanied by a member of our staff and issued with appropriate health and safety equipment where necessary.

Guiding you through the legal process
We will explain the process of buying your new home, and help you through the legal aspects.

Giving certainty
When we have agreed dates with you, we will ensure that we keep to them, or give you plenty of notice of any unavoidable delays.

Explaining everything
We will take you on a tour of your new home, guiding you through the operation of your new installations. You will receive a homeowner’s manual which includes your warranty certificate and instruction manuals and general tips on how to care for your new home.

Responding promptly
If you have any questions or a complaint, we will ensure it is dealt with promptly and by the appropriate person.

Keeping in touch
About six weeks after you have moved in we will contact you to make sure you are enjoying your new home and ask you for feedback.

Listening
Above all, we will listen to you and act promptly and professionally at all times.

Consumer Code
Please follow this link to see a full copy of the Consumer Code for Homebuilders – http://www.consumercode.co.uk/

We recognise that our operations have a direct impact on the environment, therefore we endeavour to work with suppliers, customers, Local Authorities and other agencies to preserve and enhance the environment for all generations. Consequently we are committed to:

Reducing the environmental impact
of our products through the use of improved layout, design and specification, while complying with all applicable environmental legislation, regulations and standards.

Improving efficiency
in the use of land, energy, water and raw materials.

Taking positive action
to minimise waste and encourage recycling wherever possible.

Implementing training programmes
Increasing awareness of environmental issues for office and site-based staff.

Undertaking an annual review
of the company’s environmental policy in order to allow challenging targets to be set, ahead of government legislation.

Defining quality as opposed to specification
Quality is about how well we build; how level and flat surfaces are, how perfect the plastering is, and how everything works. Whether you’re buying your first starter home or a bespoke mansion, the quality of every Fairgrove new build will be of the same high standard.

Specification, on the other hand, is about the standard of the fittings, and may also include the quantity of TV and telephone points or home networking. Specification will vary considerably with the price and possibly location of your new home.

Setting higher standards of quality
All new homes are built to National Standards including Building Regulations and either NHBC or an alternative warranty provider’s requirements.

At Fairgrove we build to a very high quality level which we set as at least 10% better than NHBC Standards. The designs of the homes we build are constantly being updated to incorporate the latest national requirements – including energy-efficiency.

Specification choices – save or spend
Specification – ie the type and quantity of fittings we include in a new home – will vary from site to site and from house type to house type.

Generally the more expensive the house, the higher the specification. This can be just as much about style and design as about the quality of those fittings. If we are building you a Custom Build home, this is the area where you can either save money or completely go to town!