We have continued our impressive growth after welcoming dynamic, business-minded Customer Relationship Manager Tracy Beasley to our team.
With a background that includes 11 years at Sainsbury’s as a Customer Service Team Leader, Tracy brings with her a wealth of experience and knowledge within the customer service sector – which will stand her in good stead in her new role.
Vanessa Gregory, Marketing and Sales Manager, is looking forward to working closely with Tracy and is keen to see how her know-how can help to lift Fairgrove Homes to a new level – “We were instantly impressed by Tracy’s experience, with a solid background in customer service behind her. She will be a valuable addition to the team,”.
“We believe in recruiting people from outside the property industry who can bring fresh ideas to the business – so we look forward to working with Tracy and watching her flourish and develop with us in the future.” added Vanessa.
As a Customer Relationship Manager, Tracy’s role involves looking after the customer post-reservation stage of the buying process. Tracy also conducts regular plot inspections and has weekly site meetings to check on progress. Pre-home demonstrations are also carried out by Tracy and one of our Sales Advisors, which is then followed up by a 7-day inspection and a courtesy visit 28 days later.
Tracy is excited to begin not only a new role, but a new chapter in her life – “It was a big step for me to move to Fairgrove Homes after being in my previous role for 11 years. But once I applied, I had my heart set on the position and everyone has made me feel extremely welcome from the minute I started,”.
“As it is a family business – people who work at Fairgrove have a passion for what they do. Everyone wants to help customers from start to finish and it is great to be part of such a dedicated team.” added Tracy.
For more details about Fairgrove Homes and its latest developments, email firstname.lastname@example.org or call 0115 944 6700.