A brand new home should be an exciting and rewarding experience for you and all your family.
We aim to make the process as smooth and stress-free as possible so we have a customer service pledge so you know what to expect from us.
• Keeping you safe;
When you visit our developments, it is important to us that you are kept safe. We will ensure you are accompanied by a member of our staff and issued with appropriate health and safety equipment.
• Keeping you informed;
Whilst your new home is being built we will regularly keep you informed of the progress.
• Providing you with choice;
We will guide you through the choices available to you and give you advice based on our experience and product knowledge.
• Guiding you through the legal process;
We will explain the process of buying your new home, and help you through the legal aspects.
• Giving certainty;
When we have agreed dates with you, we will ensure that we keep to them, or give you plenty of notice of any delays.
• Explaining everything;
We will take you on a tour of your new home, guiding you through the operation of your new installations. You will receive a homeowner’s manual which includes your warranty certificate and instruction manuals and general tips on how to care for you new home.
• Responding promptly;
If you have any questions, a complaint or a query, we will ensure it is dealt with promptly and by the appropriate person.
• Keeping in touch;
About six weeks after you have moved in we will contact you to make sure you are enjoying your new home and ask you for feedback.
• Listening;
Above all, we will listen to you and act promptly and professionally at all times.
Whether we’re building a brand new home or remodeling an existing building, what makes us stand out from the rest is our commitment to every customer.
Wherever possible we work with you to ensure that personal touch. Whatever your budget, we will try to accommodate your requirements so that you move into a home designed just for you.
Customer satisfaction is paramount. But don’t take our word for it. Some of our customers have been so impressed by their Fairgrove Home that when the time has come to move, we have been their first point of contact. In fact recently one customer actually moved next door to a larger house.