Message from the MD

Fairgrove puts customer care first

The new homes industry is going through an interesting time at present, but here at Fairgrove, we’re pleased to report that everything is operating as normal.

Our recent customer satisfaction surveys have shown that our clients like what we offer. In fact, a staggering 93% of respondents said they would recommend a Fairgrove home to other buyers, while 93% revealed that they would buy from us again.

Our figures compare favourably with the average achieved by national companies, as highlighted by the results of a benchmark study published by the Home Builders Federation (HBF) this April. Its survey, covering the period October 2006 to September 2007, revealed that 76% of purchasers questioned were satisfied with the overall quality of their new home.

Our score of 93% puts us more than 20% above the average achieved by our national competitors. Although our survey is for a slightly different period to the HBF’s, it’s highly encouraging to note the very positive response we’ve received from our clients.

Although we’re very proud of our success rate, we’re not complacent. We’re already implementing new procedures to ensure our business continues to deliver an exceptional service to our customers that is above and beyond what they may expect from our national competitors.

As a local business with a strong focus on providing an outstanding experience for all our customers – from the moment of first contact to the day they receive the keys for their new home, and afterwards – it is pleasing that our customer satisfaction survey so clearly demonstrates that we are achieving our mission of building quality new homes that are designed for the individual tastes and requirements of our clients. We already have several clients who bought from one of our earlier developments and were so impressed by the experience that, when they needed to move to a bigger home, we were their natural first port of call.

Our customer satisfaction figures come at an interesting time for the industry. We got off to a good start during the first quarter of 2008. In fact, our unit sales for the year to date are up on previous years, bucking national trends and proving there is still a significant call for the right product, in the right location and backed up by high-quality customer support. With the general property market being less certain, new homes buyers should seriously consider the difference between the national companies and the reassurance of purchasing from a local firm they can trust, one that builds what their customers want, to enhance their lifestyle. Our figures reveal high levels of customer satisfaction that are well above the national average – and we believe this is what has helped encourage so many people to choose a Fairgrove home.

Why not visit us at our show homes to see why so many buyers are choosing a Fairgrove home:

I look forward to meeting you at a Fairgrove Home soon.

Steve Midgley